Hospitality
A service that stopped when the guest Wi-Fi did
Guests and the till were on the same air. We split them, named the line, and left a desk the floor could call without explaining the building.
Works
Examples of the work.
A sector page is the offer for a kind of organisation. This page is a specific job: what was wrong, and what we changed. Not another list of services.
Education
One register, not three
Attendance lived in a portal, a sheet and a folder. We made one of them the record, put staff mail under an account the institution owns, and trained the office that had been maintaining all three.
Professional services
The leaver who could still open the file
Access had grown by favour. We rewrote the groups around the job, closed the old accounts, and put the lost-laptop rule on the same day as the leaving day.