Operations|12 September 2026
An hour of downtime costs more than a year of support
Most outages are boring until the tills, the case files or the phones stop. Here is how we decide what to protect first.
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Notes from the support desk.
AI|2 October 2026
AI agents for the work nobody should still be typing
An agent is useful when it takes the first pass and leaves a person the decision. A chatbot on the homepage is not that.
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Education|18 September 2026
Software for a faculty, not a logo on someone else's product
Timetables, attendance and module scores already have a shape. The system should follow that, not the other way around.
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Networks|28 August 2026
Wi-Fi that still works when the office is full
Consumer routers are fine until thirty people join a call at once. Design beats another extender.
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Security|4 August 2026
Security people will actually switch on
MFA that staff bypass is not MFA. The useful version is the one that fits the way the office already works.
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Web|19 July 2026
Website care without the update headache
A site that looks finished on launch day and neglected by autumn is a common, expensive habit.
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