Insights

Notes on systems, change and intelligence.

Support|2 October 2026

An hour of downtime costs more than a year of support

The till, the booking page or the mailbox is cheaper to watch than to lose for a service.

Artificial Intelligence|6 October 2026

A narrow agent that stops when the record is missing. Not a chat window that invents the rest.

Education|18 September 2026

Attendance, the module and the staff list. One of them has to be the truth.

Networks|22 August 2026

Guest traffic on the till network is how a busy hour becomes an outage.

Support|9 July 2026

Mail, devices, the backup and who can still sign in. Written in the order you should care.

Tourism|12 October 2026

A ground handler does not get the morning back. The booking, the driver and the mailbox have to be the company's, not a person's.

Clinics|28 September 2026

A practice does not need a lecture on security. It needs yesterday's access closed, and the booking screen still up.

Not-for-profit|14 September 2026

When the volunteer leaves, the donors, the files and the domain should still be there on Monday.

Hospitality|4 September 2026

Guests, the till and the booking page can share a building. They cannot share a failure.

Professional services|20 August 2026

A firm does not have a security problem. It has an access problem, and it is sitting in last month's goodbye.

Education|2 August 2026

Attendance can be argued about. The mailbox the faculty depends on should not disappear with one member of staff.