An hour of downtime costs more than a year of support

Downtime rarely announces itself as a crisis. A Wi-Fi drop during a client meeting, a mailbox that will not send, a system that cannot see the server. Each one is small. Stacked across a month, they are a quiet tax on the business.

We start with what actually stops work. For a professional firm that is email, documents and the line to clients. For a university office it is the timetable, the register and the system staff already trust. Everything else can wait an afternoon. Those cannot.

Monitoring is only useful if someone is watching it with a clock. Performance, the fastest plan we sell, answers a critical issue within an hour. Growth is four hours. Core is eight. We do not promise a faster clock than that, and we would rather say so on the page than in the middle of an outage.

Same-day help, on those plans, means a phone call or a remote session while the problem is still today's problem. It is not a van. Most of what breaks in a modern office can be reached from the helpdesk if the access was set up properly in the first place.

The unglamorous half is backups you have restored, not backups you have scheduled. A copy that has never been opened is a hope. We test restores so a bad Monday is an inconvenience, not a rebuild.

If you are choosing a plan, pick it by what an hour of silence costs you. A studio that can wait until the afternoon is not the same buyer as a faculty office that has a class at nine. The prices differ because the clock differs, not because one of them is pretending to be magic.