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Managed IT Support
Managed IT support that prevents the repeat, instead of only answering the ticket.
A helpdesk that meets you for the first time on every call will fix the symptom and leave the cause. Managed support means we already have the picture: what you run, who can reach it, and what broke last month.
We watch the things that fail quietly. Disk, backup, mail, the line, the Wi-Fi that fills up on a Friday. The plan sets the clock. Core, Growth and Performance are eight hours, four hours and one hour on a critical fault, by phone or remote session.
Same-day slots are for calls and remote support. We do not promise a same-day visit.
What that includes
- A written picture of the estate before we take it on
- Monitoring, patching and the fixes that stop the repeat ticket
- Phone and remote support on the clock in your plan
- Monthly note of what broke and what we changed
- No long contract dressed up as a partnership
Questions
Is this a helpdesk we have never met?
No. Managed support means we already have the picture of what you run. A stranger reading a script is the thing we are replacing.
What do the hours on the plans mean?
Core is eight hours, Growth is four, Performance is one. That is the response on a critical fault in a system we run, in business hours, by phone or remote session.
Do you come on site the same day?
Same-day is the call and the remote session. A visit is arranged when the job and the distance allow.
Sectors this serves