Services|20
Rescue
Rescue for the day the system stops. The fix, and the reason, in the same conversation.
Rescue is the unplanned version of the same work. Mail gone, the till dark, the Wi-Fi full, a site that will not load, a laptop that will not start before a hearing or a service.
We start with the symptom you can see and move to the cause. A restored service that will fail the same way next Friday is only half a job. Where we already run the estate, this sits inside the plan. Where we do not, it is a defined piece of work.
Same-day is for the phone and the remote session. We will not promise a van.
What that includes
- A person, not a queue, when something the business needs is down
- Remote restore of mail, the line, the site, the till or the record
- The cause written down, so it is not next Friday's incident
- A path onto a plan if the rescue showed the estate has no owner
- No pretend same-day visit
Questions
How fast can you start?
On the phone or a remote session, the same day when the business is stopped. A visit is not the promise.
Do you only restore it, or do you say why?
Both. A service that will fail the same way next Friday is only half a job.
What if you do not already run the estate?
Rescue is still a defined piece of work. If it shows the estate has no owner, we will say so, and the health check is the next step.
Sectors this serves