Services|12
Telephony & VoIP
Phones that ring the right desk. Numbers, call flows and the headsets, without a second supplier to chase.
A phone system is part of the IT, not a separate religion. Numbers, who hears the call, what happens when nobody answers, whether the conversation is recorded, and whether a new starter has a headset on day one.
We set that up remotely. From £25 per user a month for the service, scoped properly once we know how the desk actually answers. Call flows get written down. The person who covers lunch is not a rumour.
It sits with the rest of the support. When a call will not connect, you are not explaining your network to a phone company that has never seen it. The same team already has the picture.
If you are moving off an old system, we plan the morning of the change so the main number does not go quiet. You keep your numbers where that is possible. We say so early if it is not.
What that includes
- Numbers, handsets or headsets, and a written call flow
- From £25 per user a month, once the desk is understood
- Recording where you need it, and a plain explanation of who can listen
- Remote setup, including the morning you leave the old system
- Faults handled with the rest of your IT, not a second helpdesk